PRIMS & PRETTIES STORE POLICIES
Privacy & Customer Care
Pimsandpretties.com will never disclose your personal information to any entity for sale, exchange or personal benefit without your expressed written permission.
There will be no harassment of any visitor at any time on this website. Any treatment deemed to be of a harassing nature will be dealt with swiftly. The blog section is a free speech area, however, be kind & respectful to one another.
Prims & Pretties wants happy clients & takes all suggestions seriously.
Custom Orders - Requests
I do accept custom orders - requests & generally have a two week or less turnaround (from agreement to drop at the post office) time. Once we clearly discuss the item, I will bill you through either Wix payments or PayPal.com. The invoice will include the agreed upon service & the expected turnaround time in writing. Once payment has been received, I will begin your order. Once an order starts, there will be no changes allowed as product is purchased & meant for your order specifically. If you are willing to forgo the cost of said material for the sake of what you want, exceptions can & will be made or if I have said exchange product on hand, a substitution can & will be made for you.
It is highly recommended you measure your beds when ordering quilts & add 5" to the length & width to allow for shrinkage. Please do not say you want a 'twin' or 'queen' as you will find If you go to a box store, there are several different variations of size. There are standards but they are not set in stone.
I do take & send pictures of progress, completed items & shipping containment as well as the shipping package when heading to post office. All items are placed inside nice plastic bags to protect them from any elements the box may encounter. All custom orders are sent insured & signature required.
I will work out a layaway plan with you on my items. There is a 25% non-refundable down payment required followed by payments every 2 (two) or 4 (four) weeks based on your needs. The length of time will depend on the value of the product generally, not to exceed 90-180 days.
I ship all packages through USPS (United States Postal Service) priority mail direct from my sewing shop unless otherwise stated. Where applicable, larger boxes may be much more cost effective going via UPS (United Parcel Service) or FEDEX (Federal Express).
Certain items will be insured at my discretion & may have "signature required" upon mailing. Once I ship a package & proof of mailing has been sent to you, I am no longer responsible for the package. It is advised that you either make yourself or someone else available to receive your package. I will do a "diverted shipping" so long as you contact me in writing (email) & give me a proper mailing address & the name of the recipient you are putting the package in the care of.
It is requested, should you receive a damaged item/box, you keep all contents, shipping material and the box itself for proof of damage for your insurance claim. This is done on the Buyers end, not the seller. However, I am happy to assist you where & when I can.
Return & Exchange Policy
Due to the nature of my business, cloth & yarns, I do not in general, accept returns unless there is a problem with my workmanship (no exceptions). It is my responsibility to ensure you receive a well-made product. That said, I do not accept returns for buyer's remorse or product description issues. I highly recommend you read the descriptions of each product if you are not familiar with the fabric or my work.
I am very careful to describe my items using everyday items you can find in or around your homes. I measure my items, will describe texture when applicable & am always available to assist you with questions you may have prior to purchase. You can email me (email@example.com) or click on the girl on the bottom right of your screen to live chat with me. If I'm not readily available, I generally will be within a short time.
All major credit cards (you put your info in on the checkout page)
PayPal (You can get signed up at (PayPal.com)
Klarna (Klarna is split payment system similar to layaway)
Prims & Pretties is a small in-home sewing shop offering handcrafted home goods for your home. You can read more about me & the shop on my About P&P page. I am open to any & all critiques & suggestions regarding my products or website.
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